HotelREZ provides representation services for over 900 independent hotels around the world. As part of HotelREZ, client hotels receive access to Leonardo’s Enterprise platform, VScape, in order to manage their image distribution to 3rd party travel channels and all four major GDSs. At the end of 2018, HotelREZ conducted an audit of the hotel images […]
Last year, Leonardo set out to start developing a brand-new content management and distribution platform. Committed to taking a customer-centric approach to product development, we began gathering customer feedback on our existing VScape Digital Asset Management Platform. The customer feedback that we have received throughout this process has given us the direction we need to ensure the end […]
In 2018, Leonardo traveled around the globe. We scheduled meetings, attended industry events, and listened to talks from industry leaders. We are committed to keeping on top of current travel trends and news while keeping our eye on the ultimate goal: making travel better for travelers. We’ve compiled some of our team’s key takeaways and […]
VScape is a leading technology solution in the hospitality industry that focuses on image distribution. In today’s digital era, an online presence that presents quality images of a hotel property is key to earning bookings. From room types to amenities, visual imagery is crucial to convince travel shoppers that your property is the right fit […]
Travel shoppers are more tech-savvy than ever before and crave authentic experiences not only during their vacations, but throughout the entire travel shopping journey. We sat down with our Vice President of Global Sales, Milos Krsmanovic, as he explains how the hospitality industry needs to leverage visual content to create authentic experiences that drive bookings.
Introducing the Customer Support Team Learn more about Leonardo’s Customer Support Team. Meet Kaydian Radway, the Director of Implementation & Support at Leonardo. She’s here to explain who is on our support team, what they do, and how they help customers see amazing results.
After every interaction with Support team, we ask customers to rate their experience. We maintain a 97% satisfaction rate—far higher than the industry average. How does our support team stay on top of everything? By doing more than just “support.” Kaydian Radway, our Director of Implementation & Customer Support explains how we keep customers happy.