Ric Leutwyler answers the question, “How can hotels succeed in this changing online world”?
“Really having a grasp of what is going on around you as you can see it through the various tool that are available. By that I mean, what is your competition up to? What are you key sources of business up to? Where is the business going? What rates are they paying? What are they saying about you? and being not only able to keep up with it but actively manage that information that information that you have available.”