Introducing the Customer Support Team Learn more about Leonardo’s Customer Support Team. Meet Kaydian Radway, the Director of Implementation & Support at Leonardo. She’s here to explain who is on our support team, what they do, and how they help customers see amazing results.
After every interaction with Support team, we ask customers to rate their experience. We maintain a 97% satisfaction rate—far higher than the industry average. How does our support team stay on top of everything? By doing more than just “support.” Kaydian Radway, our Director of Implementation & Customer Support explains how we keep customers happy.
VScape helps hotel chains organize digital media assets for storage, retrieval and distribution to the world’s largest network of travel websites, their own brand sites, internal departments and third party vendors. Beyond just an asset repository, VScape provides support for key workflows, as well as content creation tools like Booking Engine Galleries, and a Private […]
What hotels, chains, and channels need to know about the recent Meltdown and Spectre vulnerabilities.
Visual content: When it’s good, it’s great for marketing a hotel online. When it’s not, it doesn’t do anybody any favors. In fact, it can discourage travel shoppers from booking. After price and location, photos play the biggest role in influencing the guest’s booking decision. Learn how powerful visuals can help you win more bookings.
In April, we announced the launch of our new Vizlly solution, which now includes SEO Marketing Services. It’s been nearly two months since then. Our CEO, Paolo Boni, shares an update on how it’s being received by the industry, and some important lessons we’ve learned along the way.
Last week, Leonardo employees competed in our second Hackathon. The 7 teams competing were tasked with creating ideas that either improved the performance of our products and processes, or increased the flexibility of Vizlly-powered websites. See what they came up with.
It’s been 2.5 years since we first launched Vizlly, our “multi-channel digital marketing system.” Vizlly was built on the premise that hotels could drive more direct bookings if they had a great hotel website – one specifically designed to convert. Well folks – we were wrong. Or, I should say, we were partially right.
Highlights from HSMAI’s annual Digital Marketing Strategy Conference in New York. From macro Trends, to SEO and social media, see what’s shaping hotel marketing in 2017.