Industry Insights

Industry Insights: Maintaining our 97% Satisfaction Score


Maintaining Our 97% Satisfaction Score

After every interaction with Support team, we ask customers to rate their experience. We maintain a 97% satisfaction rate—far higher than the industry average. How does our support team stay on top of everything? By doing more than just “support.” Kaydian Radway, our Director of Implementation & Customer Support explains how we keep customers happy.

Meet Our Speakers

Catlyn Origitano

Senior Content Marketing Manager, Sojern

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